I need urgent help. I have a client that ordered a DVD for their second wedding reception this weekend. They tried to play the DVD in 2 DVD players and in one laptop drive. The DVD didn't work in any of the players. They need the DVD ASAP so that they can have it this weekend. I opened a ticket Sunday night but I did not hear from anyone today. Does anyone know of someone that I can contact directly to get a new DVD. I have an application that I can use to create a slideshow but I would like for my client to be able to have a working copy of the slideshow that they paid for.

I'll email over to Todd and Jason and see if they can rewrite and ship another one out ASAP.

Hey Tim,

Everything should be taken care of. Let me know if you need anything else!

Jason Lackey
Head of Showit Support

Thanks for the responses. I received an e-mail within 10 mins after posting in the forum. The bride is really worried because this reception is a big deal for them. They had a small intimate wedding at their home but the reception will be big.

THANK YOU for the quick follow up.