I recently bought a new Mac Book Pro. I have had it 3 times now, where I was working on photoshop, and my computer suddenly rebooted. Just like that.... boom, my work was lost, and the Mac was starting up again.

Also, I have had it several times where I am working in Photoshop, and I get the error, "something serious happened and I can't continue". And the error, "Photoshop has experienced a serious error and must close."

I had the error, "Photoshop has experienced s serious error and must close" yesterday, and I kept restaring photshop, and it kept happening. I had to restart the computer to be able to work.

So, I don't know if the photoshop problem is related to the computer shutting down, or if this is two seperate problems.

I am a little frusterated becasue I bought a Mac so I wouldn't have these types of problems! I asked at the Apple store about the computer shutting down, and they told me if it happened again, I could make an appointment at the genious bar. I want this taken care of now, because I have a week long photography class that I am taking coming up, and I NEED my laptop for that class!

Any ideas?

Sounds like a disk problem to me. Right now, go and get Disk Warrior. It helps in so many ways you can't imagine. I used to have a whole slew of disk utilities and would use them for different issues. Then I started to use Disk Warrior first and I've never had to use anything else. It's that good.

It's probably a physical disk problem, and the hard drive needs to be replaced (not what you want to hear, I know), but Disk Warrior is a great first line of defense.

Is this happening only in Photoshop? If so, what version are you using?

Thanks Adam, what exactly is Disk warrier and what does it do? (I am not familiar about any program like this.)

Yes, Bruce, so far it has only been in PS. I have PSCS 3. Although one time (I think) I did boot up, and it booted up again, before it was finished booting up the first time. It kind of like "skipped" when booting up, and went back to the beginning. It is hard to say if it is a photoshop or computer problem, because it is a secondary computer for me, and I haven't done much with it yet, except work in photoshop here and there when I have been away from my desk.

hmmmm makes me wonder if you should try using an external drive as your scratch disk....

Ugh.... I bought a laptop so I could work on the go. It shouldn't HAVE to use an external disk as a scratch disk. I don't have a lot on the hard drive, I only keep it there while working. I shouldn't be having these problems.

I am working the yearbook for my kids' school right now, and that will be done at the beginning of April. We are using my laptop to do the work on. So, as soon as that is done, I am going to make an appointment to have it checked out.

something just like this happened a couple weeks ago. CHECK YOUR PERMISSIONS.
If you don't know how and don't know what I'm talking about PM me.
We have several MACs and experience these things on a regular basis and usually that solves all problems.

Checking Permissions:

• Open your Applications Folder
  
• Open "Utilities" in the applications folder
  
• Click on Disk Utility.
  
• In Disk Utility, select your startup disk from the left hand sidebar.
  
• "First Aid" May already be selected, but if not, select it from the little bar just above the white space.
  
• Click "Repair Disk Permissions." Verifying the disk permissions is useless, since a repair does the same thing, but just repairs afterwards. This won't hurt your system in any way. Don't worry.
  
• Let the repair run for as long as it needs to. Sometimes it may take up to 10 minutes depending on what it needs to repair.
  
• Restart your computer twice.

Thanks Melissa and Trevor. Thanks for the instructions Trevor, I wouldn't have known how to do that. I am running it now.... (I am on my desktop while it is running.)

I will see how this goes.

btw unlike a PC you can still do things while it checks/repairs disk permissions. but then again, on a PC you can't check disk permissions... you have to defrag or just reformat your hard drive every 2 weeks

I did repair the disk permisions, and now I still got the "can't continue" message today.

Call adobe

Have you tried re-installing photoshop? I have some wonky stuff with CS3 as well... I've had more photoshop crashes when batch outputting images in CS3 then I think I've had photoshop crashes since I started using it way way back when.

****side note**** yay for post #900

it would be nice to think that PS CS3 is the problem but it's not...the problem is your MBP. i've been an avid mac user since the early days of the G4 but apple has a lot of bugs to work out with their intel hybrid that they squeezed into these really good looking computers IMHO.

i have had three MBP within one year and seven months of having bought my first MBP. Apple has replaced my computer twice. before they replaced it i was experiencing the same problems that you are now. i've gone through 3 logice boards, 6 gigs of RAM, 4 hard drives, two sets of fans, two monitors, 1 video card, 2 batteries and countless hours of sitting at the genius bar. they won't let me trade it for a desktop and to be honest i love having a laptop. so here's the deal.

take your computer into the apple store. they will most likely replace the hard drive and/or the logic board. so you need to back up everything. if you have time machine this should be a breeze. the techs at Apple Care explained to me that it is Apple's policy that if they have to replace any hardware on the computer more than 3 times then Apple has to give you the newest version of what you have. in my case i've had at least one of almost every MBP that has come out since the beginning. now I baby my computer like crazy! i don't think it knows another temperature other than 70 degrees. i keep it clean. i did routine updates and maintenance. the truth is i just think that some MBP aren't put together very well.

just last week final cut pro was being impossible on my MBP and i experienced a series of lovely kernel panics. so apple replaced my video card and logic board after having just replaced my hard drive the week before. GET APPLE CARE if you don't have it. apple did say that if i have any more problems in the next 90 days that they would replace the computer with the most recent upgrade. i believe that the store manager is almost ready to let me trade for a mac pro. anyway, bottom line, take you MBP in when it does this sort of thing or anything that keeps you from getting your job done. you paid a lot for your MBP so Apple should take care of you.

i hope that helps.

-courtney