Hey Megan!
Thanks for your kind words!

My calendar shows you're shooting this weekend. I'll send you a shipping label today!
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You've raised an interesting point, Steve! To clarify: we have two levels of color services. 98% of our clients order standard color at $0.29/Raw image. Custom color is for the client who crafts up a seriously secret sauce!
But point well taken- we will never claim to be the low price leader. We want to lead the industry in setting the standard for quality and customer service!
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This got me thinking... and I thought I'd offer some thoughts on pricing- specifically package pricing vs. a la carte. (And I think I can prove that in some cases we do cost less and provide MORE!

)
Package pricing has a benefit: it's stable and you know EXACTLY what you're paying per wedding. We looked at package pricing and felt we could offer more to our clients by taking a traditional photo lab model. Here's why:
Let's look at a common package for color and art edit (or retouching) on 700 images.
Under package pricing what if you don't have exactly 700 images for a wedding? What if it's exactly 542? You pay the same price as if you submitted 700.

Submit only 542:
**Please note turnaround time!**
And this raises another question- what if you want to send 798 images? Under package pricing, you'll pay about $100 more for 98 images. Add to this monthly or annual subscriptions and, well... you get the point.
Anyway- forget the math! To us what matters most is your satisfaction with our output and personal, attentive customer service.
...now back to your regularly scheduled easy Friday forum reading!

-Leon