I sent 2 books to print at WHCC 2 nights ago and last night one of their customer service reps called me at home to say that there was a problem with one of the book pages. It appears that the image I had submitted was not at 300dpi but at 72. What I think happened is that by accident I selected the spread I used to put online for display instead of the full resolution one. WHCC had already printed and bound the book so I thought that I was going to have to pay for a remake of the book, since it was obviously my mistake, but to my shocking surprise, the lady said that they'll just trash that book, cancel my order and I could resubmit the book order again and not incur an additional charge other than the normal charge for the book. How awesome is that?!!! I LOVE WHCC.

Yes, they do.

I just received my first album from them yesterday. Unfortunatley, there were marks on the outside front cover like a gear had rolled across it. I called them and they are immediately printing a new one, I don't even have to resubmit the images. They will send UPS to pick up the old one. Cool!

Nothing like good customer service.

Scott

Love, love WHCC!!

Here's my "I love WHCC" story...

I had a client order 450 holiday cards a couple weeks before Christmas. I ordered them on a Tuesday, and they were on my doorstep by Thursday! And they were AMAZING! I also love that they don't charge for shipping! That box weighed almost 30lbs!