So I ordered my first cards from WHCC today - what a nightmare. I called them to ask a few things before I placed my order.

I thought "folded cards" meant that they were folded and "flat cards" meant you have to fold them yourself.

So I called up and asked if the cards were printed in color front/back/interior and was told yes - I even quoted the price for the flat cards. And the girl told me that all sides were printed.

So I called my client, gave her the price, and charged her. I went to place the order and found out that "folded" means printed on all sides and "flat" means only printed on one side. Therefore, the order is going to cost me WAY more than I thought it would and I am coming out in the hole.

I immediately called the girl who I had spoken to me at WHCC and told her about the problem. She basically just said, "I guess I misunderstood - there's nothing I can do about it." I asked for a supervisor who said the same thing. They won't take any responsiblity for giving me the wrong information - they won't even meet me in the middle.

So needless to say - I won't be ordering from them again. Any other companies that print quality greeting cards?

maybe i missed something, but i have ordered a few different flat cards that were printed on both sides... ?

when you ordered, didn't it ask for a front image and a back image?

i think i must have missed something...

Mpix cards are just as nice as WHCC.... Millers are great too.

I have ordered flat cards from WHCC that were printed on the back as well, but you might check out Mpix's cards asd well

The "flat" cards are printed on one side - which equates to the front and back of a card when folded.

The "folded" cards have an interior spread that is printed also.

I will definitely try the cards from mpix if they are as good. i just can't believe that WHCC gave me wrong information and then wouldn't even meet me in the middle - much less honor what they said.

WHCC isn't flexible when you go outside of their little box. But in their defense, the ROES greeting cards look pretty self explanatory. However, if they told you something, they need to honor that. I've had to get firm with them, but they have taken care of anything out of the ordinary I've had to deal with.

"Flat" cards are essentially just postcard style, you can't really fold them in half. Folded cards are actual greeting cards.

Unless they thought you were talking about their greeting cards that are printed on photo paper, but that's not in the press area, so it wouldn't make sense.

Who did you talk to?

We order "flat" cards from WHCC all the time. The flat cards are printed on both sides and come with envelopes. We make grad announcements, christmas cards and baby announcements all the time from them in 4.5x5 and 5x7. You could fold them into a 4 sided card, but I don't see why you'd want to cause then they wouldn't fit into their envelopes. You can also order "folded cards" which come scored and you do have to fold them yourself, but will fit their envelopes. I have ordered cards from Millers and Mpix as well, and the cards are actually why we moved to WHCC. They are a whole step difference IMO.

Yeah, I seriously don't understand what's going on, Jill, because I order "flat" cards from WHCC all the time too. I'm looking at the ROES order form as I write this. The space where you put in the design for "Flat Greeting Cards" is clearly TWO-SIDED, and I have actual cards I printed that way. It's like a postcard, printed on both sides. The WHCC Roes form clearly has a space for you to put in the design for the "Front" and the "Back."

The folded greeting cards are not actually folded. They come scored, which I use as a valuable selling point by telling my clients that it makes it easier for them to write personal notes. They are SUPER easy to fold and it's almost impossible to mess that up. None of my clients have ever complained about having to do the folding. In fact, they seem to like it because it is easier to write on that way.

EDIT: Oh, meant to mention that "folded greeting cards" are also printed on both sides. I really don't understand what the problem is. It seems to me that all their greeting cards are printed both sides.

I was looking at the pricing for greeting cards. The image above the pricing shows folded cards. I thought flat cards were called postcards as they are on other printing sites. Brooke is the first person I spoke to and then I spoke with Kelsey.

Regardless of what I thought though - Brooke told me that the ones that I was inquiring about were printed on all sides. I'm assuming she was just not paying attention and assumed that I was talking about "folded cards." Unfortunately for me, her mistake is costing me a lot of money.

What are you looking at that isn't printed on all sides? I don't get it.

They don't have anything called postcards in ROES for WHCC. They have posters, were you mistaking that for postcards? The flat cards are the same as postcards and are printed on both sides or just one side and it is the same price either way. The folded cards are folded greeting cards. If you asked her if flat cards are printed on all sides, she answered correctly because they are. They just only have a front and a back, no inside.

I guess the flat cards are printed on both sides. But as I mentioned in the first post, when I was talking to her, I asked if they were printed on the front/back/and interior. Sorry so confusing. Anyway...we'll see. Hopefully they will be worth the trouble.

Go with MPix.
Their card software is a little clunky (I wished they would use ROES, but oh well), but I LOVE the quality, and the software does MAKE CLEAR the difference between flat cards & folded cards!! And you can get pearl for the same price as the other papers. That saves a TON vs. WHCC, even with WHCC's free shipping rolled in.


I just had to order tri-folds from WHCC, though, because Mpix doesn't have trifold (wish they did!!!)

but I got my own family cards from Mpix on pearl paper. I'm excited to get them!!!

do you guys really think mpix cards are as nice as whcc with uv coating? really?

really. and I think the color is more accurate. and I think the pearl paper from mpix is prettier.
I did a test run printing the same card from both labs.
very comparable, but mpix won in my opinion.

That's a consumer lab, so I wouldn't expect them to have a ROES system. The pro side, Millers, side of the house probably has ROES, right?

I heart WHCC.

Never had a problem. Just got a double Tootsie-pop order today.

Jill, I think you went looking for the right thing in the wrong place. Are you looking for Comp cards, Hallmark style greeting cards, postcards or something different?

Millers is the 100% pro side of Mpix. They print their stuff on the same printers, so you're getting the same stuff.

Mpix has ROES for their prints, but not for their press products.

hey jill -
i'd try giving whcc another call - they'll typically meet you in the middle for any mistake - and they have been nothing but amazing for us to work with and we do all of our print fufillment and card orders through them....

i would definitely try again

I love whcc cards and have had great experience with them so i wouldn't check them off the list yet. I order flat all the time and they print on the front and back side of them.

cindy

i am sure they would give you some kind of discount. I would send them a customer service email, they get back to those really fast. If you ask them nice I bet they will help you out. Recently I made a huge mistake and ordered 8 boxes of cards w the wrong image on them. They reprinted all of them for free!!

good luck

i would also not abandon one of the best companies in our business. it seems that it is an honest mistake. as much as i am confused, it seems that WHCC is probably the same. they have to have 1000+ orders daily. i sent in 37 orders today.

i would also speak to the client about the issue. the client should understand. i may not give a price to anyone unless i was at least 99% certain. it's better than losing money.

but maybe this will lead to 10 new referrals.

best of luck!

We haven't ordered from Mpix, but we have ordered a couple times from Millers, which is the same company. We were totally disappointed by the press printed things we have gotten from Millers. We ended up having them reprinted by WHCC both times because they were absolutely horrible. Their pearl paper isn't anything like WHCC and their watercolor paper isn't actually watercolor paper and looks really bad.

Hi Cindy,

I am not totally writing them off. But I did speak to customer service. That is the problem - they really handled it in a terrible way. The first girl that I spoke to knew that she messed up. Honestly, I can see why she messed up if she wasn't really listening carefully b/c I was confused. But she did mess up and they were unwilling to compromise in any way. I wasn't trying to get something for free - they could have made any tiny effort to be nice about it and I would have been fine.

If the cards are more fabulous than anyone else's cards - I will probably use them again. It's really not that big of a deal. But I would always prefer to do business with people who are nice and was just curious if anyone knows of any other companies who do a great job. It is possible that I just caught the wrong people on the wrong day at WHHC.

Hey Angie,
That is why I called WHHC before I spoke to my client - so I could be 100% sure. I wouldn't feel right about charging her more, but that is just me. You are right though - hopefully the referrals will be great and make up for the price difference.

It is good to hear that some of you like them a lot and have had good experiences with them. That makes me feel better about ordering from them again if I ever do.

I definitely would not write them off. I have found their press products to be superior to MPIX and definitely way easier to order... unless you order through Miller's instead of MPIX. I have always had great service from them... last year during the holidays I recieved a set of cards I didnt like and they overnighted me a new printed set n/c. I recieved a set of flat cards yesterday that I mail out promotionally... and ordered 2 sets of flat cards for clients yesterday. I love their product... and the tootsie rolls.

Sorry to hear about your experience. I think it is just a clear misunderstanding, that's it. I recently ordered folded cards from WHCC with coating on one side and LOVED them. They product is great. They even threw in a couple of extra cards just in case if any of the 25 I ordered were messed up. I found their customer service to be great.

I hope you give then another chance.

I'm not even gonna get into the WHCC Vs. Mpix/millers battle, but I'll throw in my $0.02 and say don't give up on WHCC. I think you're having a hard time understanding exactly which products you should be ordering for what purpose, and you need to do a bit more research. As has been said before, their pricing, products and ordering are WAYYY easy, certainly more self explanatory than *OTHER* labs. Their ROES system is one of the best set up systems in the industry as far as I'm concerned, and their customer service people *ahem* actually answer phones, are helpful and they're polite to boot.

Do your research, ask whatever questions you have to ask, and give WHCC another try. I'm fairly certain you won't be disappointed if you have a better understanding of what you're doing.

+1000