[lauraryan]

OK I just ordered a site from Blu Domain last Thursday, got an email saying they were going to send me the "link" to their website so I can start my website. After 4 days, still nothing, I emailed them 4 times in the last 3 days requesting phone calls.. etc. etc. still nothing!
I am ready to just call my credit card company and dispute the order ! Anyone else have these problems at this severity and not even get their site after paying for it?

( I did see some of the other forums on Blu)

UPDATE
Just emailed them for the 5th time.. being very polite about it.. and telling them I love their templates etc. etc. But I need to see the product that I was promised. I told them that if it wasn't here in the next day I would have to dispute it.. ( I can't wait I need the site up in the next week, I also need the customer service to be better and quicker).. I am going back to work and won't have time) I just finally got an email back.. ( I used the "high priority email" on their site) Aundrea from Blu Domain claims to have emailed it to my email address but I haven't received it yet. (triple checked my trash, spam filters) She just said she was going to try another email..Still nothing.. Honestly I know the cost is alot cheaper.. but now I am doubting and may not want to deal with this service.. They had no problem taking my money and contract, but they can't email me a link to a site? or even ask me if I got it yet... like a follow up?sad.gif

[Eric Hegwer]

I'm guessing it's their growing pains.

[lauraryan]

Sigh.. its such a shame.. I love their templates. I guess I will give them until tonight then dispute the charge.. I need to have this up by next Monday..

Eric Hegwer, on August 27 2007, 08:26 PM, said:

I'm guessing it's their growing pains.

[thood]

Eric Hegwer, on August 27 2007, 07:26 PM, said:

I'm guessing it's their growing pains.

LOL!

[lauraryan]

is it that bad? lol

thood, on August 27 2007, 08:44 PM, said:

LOL!

[thirdworldeyes]

I just signed on to bludomain as well. I'm very happy with my template, but it did take several follow-ups on my part to "get the ball rolling." They lost my details several times, I had to email them with a history of correspondences before anything happened. I had also requested for a phone call, which never took place. I felt that one phone call would have answered my questions and put a rest to my fears.

It took them 3 weeks for them to send me my admin link, from the time I had faxed in my contract. In my mind, I said I'd give them a month but they finally delivered. So far, now that the template is uploaded - the customer service has been very prompt and courteous. One of the reasons I stuck it out is because I can't really afford big folio or livebooks at this point and blu domain was in my budget. I was able to get one of those $800 templates for $400 deals. If I had paid full price, I'd probably be a lot more upset.

Auey

[MissMunchy]

I have the oposite problem...we have been up and running for a few weeks and havent yet paid!! Maybe your payment went to my account!

[Andre J]

Howdy OSP! I joined some time ago, but just started visiting again. I like the feeling here!

As to BD, we have two templates and I have not found any other source that delivers as nice a template at any price, and BD is very affordable.

Their customer service is their weak spot.

The key to getting along with them is to be persistent and be polite.

All the best,

Aj

[thirdworldeyes]

MissMunchy, on August 27 2007, 06:16 PM, said:

I have the oposite problem...we have been up and running for a few weeks and havent yet paid!! Maybe your payment went to my account!

Really? I thought maybe I was supposed to pay only AFTER the website went live. I haven't paid yet either but I thought that was part of the process. I'll get in touch with them immediately. Weird.

[killashandra]

Wow, I have had no problems with their customer service at all. Quite the opposite. It was less that 24 hours from when I faxed a signed contract in to having everything I needed.

I even had a problem with my original domain name and had to request special sttuff from Blu and we had e-mails back and forth, sometimes as many as four in forty minutes.

I heard things about their service and debated going with them but I got to tell ya it's been great so far.

Take care,
Sarah

[lauraryan]

Just emailed them for the 5th time.. being very polite about it.. and telling them I love their templates etc. etc. But I need to see the product that I was promised. I told them that if it wasn't here in the next day I would have to dispute it.. ( I can't wait I need the site up in the next week, I also need the customer service to be better and quicker).. I am going back to work and won't have time) I just finally got an email back.. ( I used the "high priority email" on their site) Aundrea from Blu Domain claims to have emailed it to my email address but I haven't received it yet. (triple checked my trash, spam filters) She just said she was going to try another email..Still nothing.. Honestly I know the cost is alot cheaper.. but now I am doubting and may not want to deal with this service.. They had no problem taking my money and contract, but they can't email me a link to a site? or even ask me if I got it yet... like a follow up?

thirdworldeyes, on August 27 2007, 09:31 PM, said:

Really? I thought maybe I was supposed to pay only AFTER the website went live. I haven't paid yet either but I thought that was part of the process. I'll get in touch with them immediately. Weird.

lauraryan, on August 27 2007, 09:40 PM, said:

Just emailed them for the 5th time.. being very polite about it.. and telling them I love their templates etc. etc. But I need to see the product that I was promised. I told them that if it wasn't here in the next day I would have to dispute it.. ( I can't wait I need the site up in the next week, I also need the customer service to be better and quicker).. I am going back to work and won't have time) I just finally got an email back.. ( I used the "high priority email" on their site) Aundrea from Blu Domain claims to have emailed it to my email address but I haven't received it yet. (triple checked my trash, spam filters) She just said she was going to try another email..Still nothing.. Honestly I know the cost is alot cheaper.. but now I am doubting and may not want to deal with this service.. They had no problem taking my money and contract, but they can't email me a link to a site? or even ask me if I got it yet... like a follow up?

thirdworldeyes, on August 27 2007, 09:11 PM, said:

I just signed on to bludomain as well. I'm very happy with my template, but it did take several follow-ups on my part to "get the ball rolling." They lost my details several times, I had to email them with a history of correspondences before anything happened. I had also requested for a phone call, which never took place. I felt that one phone call would have answered my questions and put a rest to my fears. It took them 3 weeks for them to send me my admin link, from the time I had faxed in my contract. In my mind, I said I'd give them a month but they finally delivered. So far, now that the template is uploaded - the customer service has been very prompt and courteous. One of the reasons I stuck it out is because I can't really afford big folio or livebooks at this point and blu domain was in my budget. I was able to get one of those $800 templates for $400 deals. If I had paid full price, I'd probably be a lot more upset. Auey

thats ridiclous.. why should you have to wait that long? I can understand about the templates they are good.. but still its soooo frustrating !!!!!! I am getting so nuts..

[thirdworldeyes]

lauraryan, on August 27 2007, 06:41 PM, said:

Aundrea from Blu Domain claims to have emailed it to my email address but I haven't received it yet. (triple checked my trash, spam filters) She just said she was going to try another email..Still nothing..

I've gotten that line as well - that they had already emailed me and instructed me to please check my spam filter. But like you, I also didn't find anything in my mailbox. I've read on previous posts that they have major email problems, and I'm guessing their server problems are affecting their outgoing mail as well?

Mid-stream through the process, I decided not to host my website with them, and went with godaddy.com instead. I had major worries about their hosting and email.

I really hope that they attend to you immediately. I had a little bit more time to wait it out, before backing out of the contract. It's odd how mixed their client feedback is.

[lauraryan]

thirdworldeyes, on August 27 2007, 09:47 PM, said:

I've gotten that line as well - that they had already emailed me and instructed me to please check my spam filter. But like you, I also didn't find anything in my mailbox. I've read on previous posts that they have major email problems, and I'm guessing their server problems are affecting their outgoing mail as well?

Mid-stream through the process, I decided not to host my website with them, and went with godaddy.com instead. I had major worries about their hosting and email.

I really hope that they attend to you immediately. I had a little bit more time to wait it out, before backing out of the contract. It's odd how mixed their client feedback is.

REally.. damn I am getting nervous.. I should def. dispute this.. How did you back out? I mean if they don't follow through with their services you are not liable..?

[thirdworldeyes]

lauraryan, on August 27 2007, 06:50 PM, said:

How did you back out? I mean if they don't follow through with their services you are not liable..?

Sorry if I wasn't clear - I didn't back out. I waited it out, but it took 3 weeks of constant emailing and following-up. I also cc'ed Kailee Ann a lot on the emails because she was my initial point of contact. She was more diligent about emailing but my guess is that she's a frontliner and doesn't have control of the tech issues like uploading the actual site.

[lauraryan]

thirdworldeyes, on August 27 2007, 09:55 PM, said:

Sorry if I wasn't clear - I didn't back out. I waited it out, but it took 3 weeks of constant emailing and following-up. I also cc'ed Kailee Ann a lot on the emails because she was my initial point of contact. She was more diligent about emailing but my guess is that she's a frontliner and doesn't have control of the tech issues like uploading the actual site.

UGh thats a long time 3 weeks.. thats nuts.. I think If i don't get it by tommorow I am disputing it. I wish I had more time.. but I am just not patient enough to email these people everyday.. Its starting to get exhausting.. thanks for the input.

[jkantor]

Thursday? And this is Monday? Even if you mean a week ago last Thursday, it still takes some time for them to install a site - and there may be a few people in front of you. They also had some problems before when they were adding server space.

Just because it's an online service doesn't mean it can be instantaneous.

If you need something by Monday, start on your blog.

[lauraryan]

If they could tell me this.. that would be great.. I just don't get why they told me Friday.. and then didn't promise it..THen the head person over there keeps on claiming they " sent it to me"
I mean communication is the issue here.. If they were like oh yeah we are having problems.. totally understandable but they don't respond or tell you what is going on.. that is what is frustrating.. even if they told me it would take a week.. but they told me one day.. and nothing..

jkantor, on August 27 2007, 10:05 PM, said:

Thursday? And this is Monday? Even if you mean a week ago last Thursday, it still takes some time for them to install a site - and there may be a few people in front of you. They also had some problems before when they were adding server space.

Just because it's an online service doesn't mean it can be instantaneous.

If you need something by Monday, start on your blog.

[Chris Torres]

jkantor, on August 27 2007, 10:05 PM, said:

Thursday? And this is Monday? Even if you mean a week ago last Thursday, it still takes some time for them to install a site - and there may be a few people in front of you. They also had some problems before when they were adding server space.

Just because it's an online service doesn't mean it can be instantaneous.

If you need something by Monday, start on your blog.

DANG! For once I agree with JKantor....

give it time, but be presistant with them. The are REALLY backed up. We have a site with them, and they host, and all is well. In this fast paced world, waiting a few days will not hurt. Hang in there and good luck!

[Jamie Delaine]

Stick w/ 'em. They are crazy busy but it's worth it. Have patience. Be persistence. Your website will look FABULOUS after all the wait I promise!

[Nat]

When I got my website with them, it was a pretty quich process. I say give them some time because it will be worth it!